Bikes hired for a half day must be returned by 2pm in the case of a 9am-2pm hire or returned by 9am if hired at 2pm.

Bikes to be returned by 9am for all 24 hour and extended hire periods

THE CONTRACT
1) The contracting parties are the customer who must be of age of 18 years or over. Fortuna Bike Hire at Camping Castillejo will make available bicycle booked in advance, described on the rental form available to the customer, together with all other rental equipment which is referred to as 'the rented item', for the period of validity of the contract ensuring that they are in a usable state and comply with road safety regulations. The customer undertakes to pay the total rental price at the moment of signing the contract to enter into the contract.

2) The rental relationship for the rented item shall last for a specific period of time. Rental day period starts at 9 am and ends at 9 am, half day period starts from 9am to 2pm or 2pm to 9am. More than a day rentals or weeks rentals can be agreed with Fortuna Bike Hire at Camping Castillejo. For all rented items a prior booking is recommendable.

3) The rented items must be picked up at/brought back to Fortuna Bike Hire at Camping Castillejo shop address is shown on this agreement and the homepage www.FortunaBikeHire.com

4) If the customer fails to return the rented items to Fortuna Bike Hire at Camping Castillejo within the agreed rental period, even for reasons beyond his/her control, Fortuna Bike Hire at Camping Castillejo shall be entitled to demand remuneration, charged at the hourly rate plus 10%.

5) If delivery / pick up of rented items is agreed between Fortuna Bike Hire at Camping Castillejo and the customer, so the rented items will be delivered / picked up on time and date according to the previous booking. The customer must give clear information about the meeting point and place to deliver / pick up the rented items and provide with a contact mobile phone number.

6) All the changes of the rental contract must be notified by the customer to Fortuna Bike Hire at Camping Castillejo and re-confirmed by Fortuna Bike Hire at Camping Castillejo. Any delays on delivery or pick up of the rented items will result in an additional charge to the customer if it is without previous notification from Fortuna Bike Hire at Camping Castillejo about the changes (time, hire period, meeting point etc.) of delivery / pick up service than previously agreed with Fortuna Bike Hire at Camping Castillejo and customer.

7) Exceptional circumstances could lead to delay of delivery to the customer or pick up of the rented items from the customer. In such case Fortuna Bike Hire at Camping Castillejo will always notify the customer about the changes.

8) All rented items are presented in immaculate working order set up by professional mechanics of Fortuna Bike Hire at Camping Castillejo, and, whilst Fortuna Bike Hire at Camping Castillejo accept general wear and tear during hire, any bicycle returned with excessive cleaning requirement will result in a 5€ charge to the customer.

9) The rented items should only be used by the designated customer and the members of his/her party as mentioned in the rental contract. The customer undertakes to use the rented items – and in particular the bicycle – with all due care and propriety to observe road safety regulations. Customers are forbidden to use rented bicycle under the influence of alcohol or drugs. Customers are not allowed to carry passengers or modify or alter the rented item in any way. Customer may fit additional equipment onto rented items – according to previous communication with Fortuna Bike Hire at Camping Castillejo – being liable for all related risks.

10) All rented items must be returned to Fortuna Bike Hire at Camping Castillejo shop or to a representative of Fortuna Bike Hire at Camping Castillejo, identified with the copy of original contract form.

 

RESERVATION, PAYMENT & DEPOSIT
1) All rented item reservations must be done in advance with enough time to confirm availability, at least 24h in advance. For all reservations, a prepayment of 20€ per bicycle must be paid by customer via the payment gateways offered by Fortuna Bike Hire at Camping Castillejo. In case of prepayment per bank transfer the customer is responsible for any bank transfer fees (if applied by customer's bank).

2) If the customer requires a bicycle and equipment on the same day or less than 24h in advance, you must call into Fortuna Bike Hire at Camping Castillejo shop, to call or to send an email to

info@fortunabikehire.com

3) The rented items must be paid in full settled amount by signing the rental contract and accepting the methods of payment: Credit or Debit card (MasterCard or Visa), cash (EUR), prior bank transfer, PayPal.

4) The customer must read, accept and sign the rental agreements. The customer will be asked for original passport or personal ID along with original credit card as a guarantee deposit for the rented equipment. The deposit of 300€  per bicycle (E-Bikes, Road Bikes and MTB) must be left through the Credit Card (MasterCard or Visa) or by cash in EUR. The deposit will be refunded if the rented item is returned in the same condition as it was originally rented. There is no entitlement for refund until the end of the leasing contract.

 

RESPONSIBILITY OF CUSTOMER
1) The customer accepts the charges for any missing or broken rented items at market prices at the end of the rental period according to the contract. If the missing or broken rented items exceed the deposit amount, the customer must settle the balance.

2) Cancellations without charge are only admitted 7 working days before the rental date. Cancellations made within 7 working days will be charged the full amount of the renting of bicycles and equipment. Customers that do not collect bikes that have been booked out will still be charged the full amount.

3) Fortuna Bike Hire at Camping Castillejo will not refund for cancelations within 7 working days or early return of rented items. We are not responsible for the customers personal circumstances, sicknesses, weather conditions or any other event that prevent collection.

4) The customer is obliged to make provision for the protection of rented items, as well as the protection from loss and theft. In case of theft or loss during the rental period, customer will pay all the costs for the replacement of hired goods at market prices. From the moment of signing the contract and receiving a rented item, the customer is fully responsible for the rented items until return.

5) In case of theft or loss of rented e bike the customer agrees to pay the retail cost of 1800€ per bike.

6) The customer must always look after the rented items during the rental period and take care specially during the night, it is strongly recommended not to leave the rented bicycles and items unattended at any time on the streets. Even by providing a lock, Fortuna Bike Hire at Camping Castillejo cannot be made responsible for any theft or loss of bicycles and equipment.

7) It is advisable the customer takes out their own Travel Insurance that covers rented items against loss, theft & damages. In case of theft or damage, we will do the best and cooperate with customers insurance.

 

LIABILITY
1)  Fortuna Bike Hire at Camping Castillejo is not responsible for injury or damages caused to/by the client during the rental period.

2) The customer is responsible for adequate personal insurance coverage for risks that may occur during the rental period. We are not liable for any claims for body injury or harm, accidents or loss of personal belonging caused by weather, sickness, persons, cars or any other causes. 

3) The customer must respect Spanish traffic regulations. Any ticket or fine due to incorrect use of the bicycle will be completely assumed by the customer.

4) All the information provided by customer is protected by the law 15/1999 of 13th December regarding the protection of personal data.

5) This contract shall be governed by Spanish law, all disputes derived from this contract or relating to it, will be taken to the court of justice in Murcia, Spain.